The most reliable way to stop fake cash-on-delivery orders in Bangladesh is to combine three checks before a parcel leaves: confirm the order by phone, look at the customer's past courier record, and take a small advance on risky products. Below are seven methods that work together, with how to set each one up in your online shop.
Why fake COD orders hurt so much
When a customer refuses a parcel, you usually pay the delivery charge, often a return charge too, lose the packaging and keep the stock tied up for days. On high-return products, a few fake orders a day can wipe out the profit from the real ones.
1. Confirm every order by phone
A short call before booking the courier filters out most fake and impulse orders. Keep it simple: confirm the name, product, size or colour, address and total. If nobody answers after two attempts, hold the order.
2. Check the customer's courier history
Couriers keep a record of how many parcels a phone number has accepted or returned. A number with many returns is a warning sign. You can check any number free at sellsull.com/fraud-check; on Sellsull's Professional and Platinum plans the check is inside the order screen.
3. Take an advance on risky products
Ask for the delivery charge or a fixed amount upfront by bKash or Nagad before shipping. Someone who pays even ৳100–150 rarely refuses the parcel. On Sellsull you set this per product, so cheap items stay plain COD while high-value or high-return items need an advance; the customer enters the transaction ID, you mark it received, and the courier collects only the rest. Details (in Bangla): advance payment on COD orders.
4. Block repeat offenders
Block a phone number, IP address or device that keeps placing fake orders, so they can't order again from your shop. Sellsull checks these blocks on every order path — checkout, one-click order and landing pages.
5. Stop duplicate orders
A double tap or an impatient customer can create the same order twice, and the second parcel comes back. Make sure your site ignores an identical order placed again within a short time. Sellsull does this automatically.
6. Remove the reasons real customers refuse
Some returns aren't fraud at all: the size didn't fit, the colour looked different, or delivery took too long. A size chart, real photos, a clear delivery time and a tracking page reduce these. See order tracking page (Bangla).
7. Ship fast and pick the right courier
The longer a COD order waits, the more likely the customer changes their mind. Send confirmed orders the same day, and use the courier that delivers fastest to that area. A comparison (Bangla): Steadfast vs Pathao vs RedX vs Carrybee.
A simple daily routine
- New orders in: check the courier history of each phone number.
- Call to confirm; mark confirmed orders accepted.
- For products with an advance, match the transaction ID in bKash or Nagad before shipping.
- Book all confirmed parcels together.
- Block any number that refused a parcel without a reason.
One more thing: your ad numbers
Fake and cancelled orders also make Facebook ads look better than they are, because the Purchase event is usually sent when the order is placed. Sellsull can send it only after you confirm an order, and its Facebook tracking report shows how many Purchases were later cancelled.
Frequently asked questions
How do I check if a customer is fake before shipping?
Look up their phone number's courier history (free at sellsull.com/fraud-check) and call to confirm. A high return count plus no answer is a strong sign.
Will asking for an advance reduce my orders?
It can reduce impulse orders a little, so keep the advance small (the delivery charge is usually enough) and use it only on products with high returns.
Can I block a customer from ordering again?
Yes. In Sellsull you can block a phone number, IP address or device.
Is there a guide in Bangla?
Yes: COD ফ্রড অর্ডার ঠেকানোর ৭টি কার্যকর উপায়.
Start with a free store and these protections built in: open a free Sellsull store.
